At AGOLDE Shop, we combine premium fashion with effortless service. Our shipping and returns policies are designed to match the refinement of our collections, ensuring your experience is as carefully crafted as our designer pieces.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your items arrive in perfect condition.

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Processing Time:

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Note: Delivery times may vary during peak seasons or due to customs processing in international destinations.

Returns & Exchanges

We want every AGOLDE piece in your wardrobe to be as perfectly suited to you as our premium collections are to effortless style. If any item doesn’t meet your expectations, our straightforward returns process ensures refinement extends to every aspect of your experience.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, all items must be:

  • In original condition with tags attached
  • Unworn, unwashed, and free of any alterations
  • In original packaging with all protective covers

Final Sale Items: Certain premium accessories and limited-edition pieces marked as “Final Sale” cannot be returned or exchanged. This includes select designer collaborations and seasonal collections from our Accessories and Active categories.

How to Initiate a Return or Exchange

  1. Submit Your Request: Email our Charlotte-based style team at [email protected] within 15 days of delivery using the provided template below.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and your RMA number.
  3. Ship Your Return: Package items securely and include the completed return form. We recommend using a trackable shipping method.
  4. Inspection & Processing: Allow 3-5 business days after we receive your return for quality inspection.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. For international returns, duties and taxes are non-refundable.

Refund Timeline & Methods

Once approved, refunds are processed within:

  • Credit Card/PayPal: 5-7 business days (processing time depends on your financial institution)
  • Original Payment Method: Refunds will be issued to your original payment method

For exchanges, we’ll ship your new item once the return is received and approved. Shipping charges apply for the new item unless the exchange is due to our error.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear AGOLDE Shop Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

1. Item Name:
Size/Color:
Reason:
[For exchanges:] Preferred replacement item:
Name:
Size/Color:

I confirm that the item(s) are in original condition with tags attached and packaging intact.

Shipping Address:
[Your Full Name]
[Street Address]
[City, State/Province, Postal Code]
[Country]

Please let me know if you require any additional information.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement or refund.

Because at AGOLDE Shop, we believe premium service should be as carefully crafted as our designer collections. For any questions about our shipping or returns policy, our Charlotte-based style accomplices are always available to assist.