FAQ

We curate premium fashion pieces for the modern, globally-minded woman. Our collections include:

• Stylish skirts (including our bestselling A Punto B Skirt)
• Contemporary shorts
• Designer shoes
• Fashion accessories
• Versatile activewear
• Structured bags (including Tibi designer items)

Each piece is selected for its ability to transition seamlessly from work to social occasions.

We provide detailed size charts for each product. For items that run large or small, we include specific fit notes in the product description. When in doubt, our style accomplices can provide personalized sizing recommendations via email at [email protected].

Our current collections focus on standard sizing, but we’re constantly expanding our offerings. Sign up for our newsletter to be the first to know about new size ranges.

We proudly ship to 150+ countries worldwide (excluding parts of Asia and some remote regions). Our Charlotte-based team hand-prepares each international order with care.

We offer two reliable shipping methods:

• Standard Express Shipping ($12.95 flat rate): Via DHL or FedEx, arriving 10-15 business days after dispatch with package tracking
• Free Standard Shipping: Via EMS for orders over $50, arriving 15-25 business days after dispatch with package tracking

All orders typically process within 1-2 business days before shipping.

International customers may be subject to import duties, which are calculated at checkout. These fees vary by country and are the responsibility of the recipient. For specific questions about your country’s customs policies, we recommend contacting your local customs office.

You’ll receive an email with tracking details once your order leaves our Charlotte warehouse. All deliveries require signature confirmation for security.

We offer an easy 15-day return policy from the date you receive your order. Items must be unworn, with tags attached, and in original packaging. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.

Currently, we process returns rather than direct exchanges. For a different size or color, we recommend placing a new order while returning the original item.

Refunds are processed within 5 business days after we receive your return. The refund will be issued to your original payment method and may take additional time to appear in your account depending on your financial institution.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely. We use industry-standard encryption to protect all payment information. We never store complete credit card details on our servers.

We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request if your order hasn’t already entered processing.

Our style accomplices are happy to help! Email us at [email protected] for personalized assistance. For faster answers, please include your order number in your inquiry.

Our Charlotte-based team is available Monday-Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 business hours.

Our headquarters and fulfillment center are located at:
4971 Snyder Avenue, Charlotte, US 28202